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Terms & Conditions

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Shipping

Sweden 30 SEK
Europe 80 SEK
Rest of world 100 SEK

All jewelry are handmade and made to order. Production time is approximately 2-5 business days.

SwedenThe parcel will arrive approximately 1-5 business days after being shipped.
Europe: The parcel will arrive approximately 4-15 business days after being shipped, depending on the country of destination.
Rest of world: The parcel will arrive approximately 6-20 business days after being shipped, depending on the country of destination.

All purchases are shipped by PostNord. Delivery times are guidelines only. We are not responsible for any possible delays caused by payment authorization, customs clearance processes or any other unforeseen activities. You may be charged for taxes and duties if you are living outside of the EU. Contact your local post service for information.

Returns

For returns och exchanges, please contact charlotte@charlottehedberg.se for guidance.

You may return or exchanges your purchase within 30 day from receiving the product. For the return to be accepted the item must be unused and not damaged. You will pay for the return costs.

Refunds are made to the purchaser’s credit card and take 5-10 business days to show up on your account.

In case of exchange to another item or size we will send the new item to you as soon as we received the product you want to exchange.

In case of exchange because the item you received is damaged or faulty, we will replace the product as soon as we have received the damaged item.

General terms & conditions

These terms governs your use of, and purchases from, www.charlottehedberg.com and will be valid for all your future transactions with Charlotte Hedberg Jewelry and visits to the site.

By making a purchase from, or using the site you have agreed to these Terms and Conditions and entered into a binding agreement with Charlotte Hedberg Jewelry.

Please make sure that you have read and understood these terms when using our site. Charlotte Hedberg Jewelry reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.

Orders

Charlotte Hedberg Jewelry approves purchases from Sweden, EU and the rest of the world.

To make a purchase at www.charlottehedberg.com you need to be over 18 years old. In connection with your purchase you agree that we store and use your personal information within the company to fulfill our commitments against you.

Charlotte Hedberg Jewelry will send you an automatically generated purchase confirmation to the e-mail address that you entered when filling the customer data form. The purchase is complete once you receive this purchase confirmation from us. In case you do not receive an e-mail from us after you purchase is placed, please contact us at charlotte@charlottehedberg.se.

Charlotte Hedberg Jewelry will always do our best to fulfill your purchase. There may be circumstances that make it impossible for us to complete the purchase, for example if our suppliers do not complete their obligations against us. If there occur a problem with an purchase we will announce that to you immediately by e-mail. You will always have the right to cancel the purchase if we not can fulfill it. Compensation in addition to the products price and shipping costs will not be paid to you.

Prices

Charlotte Hedberg Jewelry reserve the rights to change the prices without prior notice.

When it comes to other currencies than SEK, the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates. Charlotte Hedberg Jewelry has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.

All prices shown on the site are including Swedish VAT (25% of total amount). In the checkout, prior to placing a binding purchase, you can see the total price including all fees, taxes and shipping.

Payment

Payment is made through Mondido. We offer the following payment methods.

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PayPal accept payments with credit and debit card, Visa, MasterCard, American Express, Discover and a PayPal account.

When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. There is no extra charge for card payments.

We do not store any credit card information and all information is encrypted using SSL encryption, which prevents unauthorized access to card details.

Unclaimed packages

For all unclaimed packages you will be debited all fees in connection with the return delivery, approximately 100 SEK.

Privacy policy

When purchasing a product on the site you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance to Charlotte Hedberg Jewelry privacy policy in order to fulfill our agreement to you as a customer. All personal information saved at the site will be handled with the utmost care.

Charlotte Hedberg Jewelry treats all personal information confidential and it will not be sold or used for any other purposes than to process and fulfill your purchase and ensure the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above.

Company information

Charlotte Hedberg Jewelry is owned by Charlotte Hedberg with organisation number: 550108-7828. The company is registered in Stockholm, Sweden. Charlotte Hedberg is authorized for Swedish “F-skatt”.

Address
Garverigränd 7 LGH 1111
131 60 Nacka
Sweden

Contact

Email
charlotte@charlottehedberg.se

Phone
+46705-16 02 52

 


Last update
These Terms and Conditions were last updated on 2019-04-26